A 59 year-old woman walks into boutique in Zürich and asks to see a handbag that’s on display. The shop assistant replies “No, it’s too expensive…you won’t be able to afford that”. Like you, I also thought this was a strange response. If a customer asks to see a product you show them, don’t you? Now, I’m no expert on customer service etiquette in Zürich but I thought it would be similar all over the world.